Shopping online has created not just hype but a revolution. It became a new genome of lifestyle for everyone. Who wouldn’t be enticed with the convenience, speed, and fun of shopping online? It’s that irresistible.
If you happen to order at Amazon or eBay, you would know how it works. Upon successful checkout, all you have to do now is to wait for an email notification. But, what if you did get a delivery email and got no package?
You’d think these things happen all the time. Make a Google search right now and you’ll find out how often this issue happens to Amazon orders. However, there seems to be a logical explanation behind this sudden disappearance of packages.
Allegations on Pressing USPS Issue
According to CBS Atlanta and mentioned on Lifehacker, a former USPS carrier revealed that the supervisors themselves would give specific orders or instructions to falsify delivery times or to scan packages as delivered when they’re not.
The reason behind this is that if USPS incurs late deliveries then they wouldn’t be able to comply with the two-day delivery guarantee which in turn jeopardizes the agreement between USPS and Amazon.
But, reportedly, if USPS declares they have delivered mail and packages on time then this the liability is legitimately transferred to Amazon. So, in effect, if you didn’t get your packages even if it was marked delivered then Amazon would be responsible for it.
Customers would in turn hound Amazon. In this setup, USPS would keep the contract while Amazon delivers customers a gift card, a month of free Amazon Prime, discounts, or any other offer in the effort to make customers feel better about the situation.
USPS has denied all these allegations from the said report. To date, USPS is still the preferred shipper for Amazon and eBay orders or for other quick e-commerce deliveries.
What Should You Do When This Happens to Your Amazon Order?
Well, the first thing that would come to mind when your Amazon package goes missing even after it was marked delivered is that it could be misdelivered or scanned by mistake by USPS.
Even Amazon confirms that there are rare cases wherein the packages would be marked DELIVERED at a duration of 36 to 48 hours pending arrival. Here are some troubleshooting methods you can do to locate your packages:
- Verify the accuracy of the shipping address. Verify that all details are accurate and have no typo errors whatsoever as the slightest mistake in numbers could mess up a delivery.
- Check for any attempted deliveries in your location. Check with neighbors to know if anyone else has received your package.
- Check your mailbox or Amazon locker.
- Wait for at least 36 to 48 hours. Most packages would be marked as delivered even when it’s pending delivery for a couple of hours.
If 36 to 48 hours have passed and still your package is a no-show, then you can file a complaint directly at Amazon.
Just click on the particular order that’s missing then click on Select an Issue > Where’s My Stuff > Select Issue Details > Tracking shows delivered but item not received.
At this point, you would be able to reach Amazon via live chat, email, or phone.
You can make a quick Google search on the Amazon delivery or USPS delivery problems which would reveal a lot of customer complaints on the same problem. However, if your package or order has not arrived yet for several days and extend to weeks or months, then you can cancel it. Amazon will not charge the credit cards until orders are confirmed.
You can also easily track your packages with USPS Informed Delivery. This would provide you more information on where your package is.
Locating Your USPS Package Locally and Internationally
There are many instances when a USPS package is marked DELIVERED but has not been received yet. Below are actionable steps you can take depending on your order’s shipping category.
Shipped via USPS First Class or Priority:
- USPS delivery vans are equipped with GPS technology that tends to update shipments prematurely or delivered even when it isn’t. All you have to do now when you check for these marked as delivered orders are to wait for another business day because it would most likely arrive the next day.
- Get in touch with your local post office. Check with them regarding details on the date of delivery and who delivered the parcel.
- If days have passed and your package has not arrived yet then it is recommended to file a claim with your local post office.
Shipped via USPS Priority:
The same process to follow with the only difference that Priority packages or mail is insured by the USPS and they are deemed liable for any stolen or misdelivered packages.
International USPS Delivery
For international USPS parcel, these would usually be marked as delivered as soon as it arrives at the facility and processed in the new tracking system. Lags are normal for international deliveries or discrepancies in tracking depending on couriers.
If your package is marked as DELIVERED and yet you have not received anything yet for more than 48 hours then contact your local post office and contact your local customs office for your delivery.