There have been complaints surrounding the non-delivery of Amazon orders that were marked as DELIVERED.
The issue could be anywhere between tracking errors, miscalculations of deliveries in carriers or delivery services and even transacting with fake Amazon sellers.
Dealing with Shady Amazon Sellers
It’s a lingering problem especially if you are dealing with a fake or rogue seller at Amazon. This can be a tricky feat indeed. These sellers or retailers would usually choose popular items or products to sell on Amazon. They would usually list these items as cheaper than what is posted by other retailers on the platform.
Upon receiving orders, the fake seller would say that the parcel is en route which automatically prompts the release of funds to the account.
The fake seller would provide an estimated delivery date of four weeks in order to technically bypass the two-week payment cycle of Amazon. In this way, the fraudster would be able to get into stealth mode before the buyers complain to Amazon and move to close the account.
How To Avoid Being Targeted by Fake Amazon Sellers
The easiest way to verify whether an Amazon seller is legitimate or fake is to check on their reputation which is reflected in their feedback scores. Just click on the Amazon seller’s name and then you would be directed to the profile page.
Right at the profile page, you can readily check on the seller’s score over the past several months and also their lifetime feedback rating.
Choose Fulfilled by Amazon Products
When shopping with Amazon, it would be wise to choose featured items that are marked as Fulfilled by Amazon. This gives you an extra layer of security in your online purchases because even though the products are sold by third-party retailers, the package would be sent from an Amazon Fulfillment Center. In this way, customers would be able to easily track packages straight from the Amazon accounts. More so, Amazon would also be fully liable for product returns and customer service.
On the other hand, if you choose to buy from third-party retailers which are not marked as Fulfilled by Amazon products, then you are still protected by Amazon A-to-Z Guarantee Protection. Under this, timely delivery and condition of the items purchased are guaranteed provided that you have made a purchase right at the Amazon website or on third-party websites using Amazon Pay.
Customers who would buy from an Amazon seller or directly from the Amazon website would be eligible to receive a maximum of $2,500 plus shipping fees.
If you happen to order items from a third-party retailer with no Fulfilled by Amazon protection then you would not be able to track your parcel real-time using Amazon Echo. A fake seller or scammer could just easily charge your card and inform you that your order has been shipped without anything shipped at all. You are still however covered by the Amazon A-to-Z Guarantee.
Steps To Take When Making an A-to-Z Guarantee Claim
Contact the Amazon Seller
Using your Amazon account, contact your seller regarding the issue at hand. Give the seller at least 24 to 48 hours to get back to you. If the seller is unable to respond at the given timeframe or you were completely dissuaded by the response, then you can go ahead with filing a claim.
Fulfill at Least One of the Following Conditions:
- Item has not been received within 30 days or was not delivered 3 days following the expected delivery date.
- Package or product was defective, damaged, or different from the ordered item/s.
- Returned item to Amazon was not issued a refund.
- You need to return a product or package internationally but Amazon seller could not provide a valid U.S. address or even an international shipping label.
- Errors or miscalculations in shipping and customs fees which you would have to pay upon delivery.
Amazon Claims Should be Filed Within 90 Days Following the Estimated Delivery Schedule.
To file a claim, go straight to Accounts and Lists > Your Account > Your Orders. Go to the particular order that you would want to file a claim on and then click on File/View Claim. Explain the reasons for making a claim on the first box. Go to the second box, and then choose the Request refund through the A-Z Guarantee option.
Amazon Prime Members Get Additional Perks!
For Amazon Prime members who experienced orders that are marked delivered but never really arrived yet. The process above still applies but you get to bag more extras or perks for the non-delivery of your parcels.
If your item is not delivered within the given timeframe then you would get a free one-month subscription to Amazon Prime which would be on top or added to your current Amazon Prime subscription. Some Amazon Prime members also reportedly received discount vouchers and other freebies.
Non-delivery of Amazon packages has been a nagging issue for a while now. There seems to be a chipped edge somewhere or a loose spot that causes this but should be worth an exhaustive look-over so everything would go smoothly.
Zip Logistics seriously wants to put FUN, RELIABILITY, and CONVENIENCE back into the platform. This is exactly what this guide is for anyway!