Monthly Archives: June 2016

Some things to remember when Shipping to Guyana by Air

Shipping to Guyana by air can sometimes be a challenge, especially when you have that urgent item you need for your event or that part you need to get your machine back up and running. These urgent situations is part of the reason Zip Logistics was formed and why Air Fright is such an important part of our business.

Although we try our best to facilitate every request, there are some things that can help us ensure your cargo is processed accurately and on time.

We try our best to make decisions in the limited time we have after packages are received whether to ship or hold certain items.

We que all small packages received by the flight cutoff for air automatically (anything below 50lbs) unless we have a specific request to hold. If it’s above 50lbs we try our best to make contact with you to find out if the item is for air or ocean. These decisions usually have to be made within minutes and if we cannot get in contact we will hold the package until we receive instructions.

Here are two tips that can help with this situation:

  1. If you are expecting a large package for air you can let us know ahead of time by sending us the tracking information of the package so that we can alert our receiving team.
    1. When communicating shipping instructions it’s always a good idea to include the tracking number(s) or warehouse receipt number(s) for reference. Since we receive hundreds of packages per day it’s sometimes difficult to process requests without this information.

We also have many customers with similar names so here is a tip that can help us process your packages to the correct account:

  1. Remember to put your company name, suite number, country code or customer number in the Address 2 or suite number field. Packages that are received without this information are placed aside for further verification and may be delayed in entering into the system.

We ship to Guyana two times per week. Sometimes there is a bit of confusion regarding cutoff times and flight arrival times. Below is a summary of the cutoff times and estimated pickup times.

  1. Flight cutoffs Guyana:
    1. Cutoff: Monday 12PM – Pickup: Tuesday after 4PM (Barring any delays)
    2. Cutoff: Wednesday 2PM – Pickup: Friday after 4PM (Barring any delays)

Items need to be received and entered before the cutoff time to make the flight. This gives us enough time to properly manifest all items received and prepare additional documents now required in Guyana. Sometimes there are factors beyond our control such as flight and customs delays and we try our best to keep you updated as they arise.

Here at Zip Logistics, we will continue to improve our service to keep with our main goal of providing you Hassle Free Shipping!

4 Tips for Choosing The Right International Freight Forwarder For Your Business

If you want to hire an international freight forwarder for the purpose of organizing your shipments, you should opt for a company which has four important customer service elements in place. To help you find the right freight forwarder, we’ve compiled a practical list of four things to look for while you are shopping around online.

A good company of this type will offer practical services. It will procure products from manufacturers and then ship them to marketplaces or end-users

Once you’ve perused our helpful list, you’ll be primed to find the sort of freight forwarder which really delivers. This type of company may also be known as a forwarding agent.

Look for a Strong Presence At Your Location

You will need prompt and professional service that doesn’t quit. This is why it makes sense to find out if a provider company offers a network of forwarding agents at your location and/or destination. Agents at your location will be standing by in order to provide you with guidance, support and services. It will easy to get in touch and to schedule face-to-face meetings if they are needed.

Also, a presence at your destination is really important! For example, if you’re planning to have shipments sent overseas, knowing that overseas agents are in place will give you greater peace of mind, as these agents will be able to deal with a host of problems, from labor disruptions at ports to customs snafus and beyond.

Search for Fast Freight Forwarding Services

You will also want to ensure that your shipments reach their destinations exactly when you want them to. This is why you’ll need to make certain that a provider company has the infrastructure and professionalism to ship items quickly, according to your preferred timeline…or even faster! Some companies have the right systems in place and others may drop the ball in this important area.

Establishing the dependability of a freight forwarder will be easier when you take the time to read customer reviews online. Seeing what actual clients have to say is often very illuminating, so we do recommend this sort of due diligence while you’re performing comparison-shopping.

Look for Flexible and Personalized Services

You have specific needs and this means that you must find a freight forwarding company whose representatives are willing to personalize services with a mind to meeting your precise requirements. Some companies don’t offer the same flexibility as others. In general, bigger companies will offer a lower degree of flexibility, but have better infrastructure. Smaller companies may be more willing to alter things according to your preferences. However, these smaller firms may not have as many resources when it comes to moving cargo rapidly.

As you can see, there is a lot to think about. Weigh the pros and cons and then find a company which offers just the right blend of flexibility and efficiency.

Seek Out Superlative Customer Service

Customer service is something that always matters. A company may have everything that you need, while lacking the customer service policies that you want. It’s best to vet providers thoroughly in order to find those which have strong and positive customer service reputations. One strategy is to check out the rankings of prospective providers via the Better Business Bureau website or via another consumer watchdog organization. The testimonials posted at freight forwarding websites are typically marketing materials, so it’s important to move outside of these official websites and look for other feedback which relates to customer service.

You should be looking for feedback which underscores a provider’s commitment to responsiveness. You’ll want quick answers if there are problems and a company which isn’t responsive will slow things down. If a lot of customers like dealing with a company, you probably will, too. It’s really that simple.

Look for the Right Provider Today

Now that you know the basics, you’ll be ready to comparison-shop the smart way. There are great companies out there, as well as a few bad apples. Selecting the right company will be easier now that you know 4 tips for choosing the right international freight forwarder for your business.