online shopping security

Are You Shopping On A Secure E-commerce Site? Clues To Know You’re In Safe Hands

There are a lot of legitimate online shopping sites out there. However, there are also some fly-by-night e-commerce sites that look authentic but are knockoffs or total shams.  

Security in online shopping has greatly improved over the years however it’s the lack of security encryption and even the lax in regulations that pose some degree of risks to shoppers.

Expectations Vs. Reality

Most people would buy online because it’s convenient, easy, and accessible. It may even be cost-effective because you can shop without ever leaving home, pay conveniently online, and then have it shipped right away.

Well, while all of these online conveniences are accurate, there are some shopping sites that can prove to be a disappointment in some areas. Your expectations may not be met all the time.

There are a couple of risks when buying online such as purchasing items that are far from what was posted online, damaged goods, or buying replicas or fakes when you paid for the authentic item.

Data leakage, phishing, or fraudulent charges are also pressing problems faced by many customers that frequent online shopping sites.

Checking if you are shopping on a legitimate e-commerce site or shop is easy by looking at our quick list that helps you avoid scams and malicious attacks online.

Check Out the Contact Information

It’s very easy to spot a legitimate online shopping site especially if you happen to be a first-time buyer. First off, you have to check the contact details. Do they have a business address, phone number, email address? An extra layer of trust is added if they have active social media accounts or pages that you can check into or follow for promotions or other details. If they have an active Facebook, Twitter, or Instagram page then that would be a great sign that you are shopping on a legitimate site.

Check on Customer Reviews or Feedback

You can easily check on a shop’s reputation judging by what their customers say about their buying experience on the site. You can also check on the business reputation by running a search on the website name and then adding the keywords “scam” or “fake”. You can check out their social media pages for reviews or check Google and Yelp for additional information.

Check If the Website Has an HTTPS and a Padlock Sign

It’s always a good sign to buy from a website with standard site encryption in place. A padlock icon plus the HTTPS sign means that communications are duly encrypted and secure.

Professional Design and Interface

Any e-commerce store would take aesthetics seriously. It makes sense to create an online shop that would look professional yet very intuitive that will make online shopping easy and enjoyable highlighting on elevating the customer or user experience.

However, a website should not just be a pretty face. Check on their content, are these grammatically correct or free from any misspelled words?

Are the pieces and details well-woven together or a clutter? The little details matter TONS! It would be great to compare a new online shopping site with a trusted and reputable site – you’d tell the difference!  

Check on the Site’s Privacy Statement

Almost any legitimate online shop will have a privacy statement that details how the business uses, collects, and safeguards sensitive private or financial information.

This would typically be available for you to check on any legitimate retailer. So, if you found one, then that is a good sign that you are dealing with a professional e-commerce site!

Accepts Credit Cards

Only professional and legitimate businesses are certified by credit card institutions. So, if you are checking out a shopping site that does not offer credit card payment options, then it could be a red flag.

Credit cards are always deemed to be the most secure method of making payments online because it would be easier to make refunds for any fraudulent charges or purchases made on your account.

If It’s Too Good to be True – It Must Be Fake!

Online retail stores are always pitted against each other. They are obviously trying to win their customer’s attention and in the effort to oust competition in the online shopping marketplace.

However, deals shouldn’t really be too ridiculous to sound so staged or just dangling the carrot with false expectations.

So, if you are hearing “too good to be true” offers or deals – then it probably isn’t true at all.  

For instance, if an e-commerce site is selling a gadget or a luxury item for a price that is way low than the average selling price, then this may be a warning signal for you to steer clear of the offer.

You might actually be paying for a fake or replica item and not the real deal. Don’t give your financial details to shady sites that make insanely low-priced offers because you would end up being ripped off in the end.

Keep Yourself Protected From Online Fraudsters!

The best way to protect yourself from shady transactions online is to choose to deal with or purchase from trusted retailers. There are highly reputable and famous brands that won’t put their names in vain for any purchase amount – these are the brands to trust!

 Checking out new or e-commerce startups could be worth it especially when trying out fresh deals. However, you should be diligent enough to make sure you won’t fall prey to any fictitious online shops that lure customers into their scam trap.

customer service

The Value Of Excellent Customer Service in Freight Forwarders – What Clients Look For

If you run a service-oriented company, then customer service certainly highlights your day-to-day operations.

As a freight forwarder, customer service is not just basic but a key element to attracting potential customers and retaining a loyal and engaged audience.

At Zip Logistics, we take customer service at heart. It’s not just about responsiveness to your queries but understanding and knowing exactly how we can serve your needs the best way possible.

Our customer service representatives are available at certain business hours to ensure that your queries are addressed immediately even with the pressing COVID-19 situation.

Customer Service in the Front Lines of the Business

It’s this time of uncertainty that we feel we are more able to help people and businesses thrive, move packages, and discover the opportunities amid the economic and health crisis happening globally.

Yes, it’s scary but we can’t and won’t allow it to paralyze our services. This is how we battle COVID-19 head-on.

Logistics is truly an important component that supports global businesses and supply chains. Communication is very crucial at this point in the form of customer service to ensure smooth logistic operations.

Responsiveness and Quick Communications

People trust companies because of how efficiently and quickly they are able to communicate and address certain issues or inquiries on services.

You can’t afford to trust someone that can’t communicate with you when you need it the most. It’s a very deep-rooted gut feel that puts trust and communication aligned and pushes the sales process to the next level.

For instance, updating clients regarding the status of delivery or logistics would speak volumes of how precise your process is and how transparency is valued from beginning to end.

Letting customers know of certain delays is a plus point because it allows your clients to make adjustments in their schedules. It’s good business ethics or practice to be fully invested in informing your clients of shipping status.

Speed is an Edge

We can’t be complacent. When we speak of speed, this does not just point to how quickly the packages or goods are delivered but also on your rate of responsiveness to customer inquiries or complaints.

Being available and reachable at certain hours to provide the information they need will allow your customers to trust the process.

Consistency is Key

This adage is certainly popular because it’s a fact that consistency is about “showing up” in a timely or predictable manner.

If your customers feel gaps along the way or holes in your services then this could signal a red flag for them. Being consistent is also a matter of establishing reliability and trust in your business relationship.

Integrity

This is a gem in the industry. Not every freight forwarder carries the flag or honesty or integrity. You need to be able to communicate all information necessary and be transparent with the process and operations.

You have to set expectations and be able to meet all points. Accuracy and consistency in relaying information and processing of data with confidentiality in place increase your trust score with clients.

Continuous Learning and Training for Your Staff

Manpower is still a company’s greatest resource – nothing beats a dedicated worker. Having a reliable and trustworthy staff is an asset to a company.

You can buy skills on any given day but an employees’ integrity and dedication or love for the company and his or her job is simply priceless. I bet you can’t buy that from any store.

Training your staff to enhance competitiveness and skills at different levels will help you deliver top-notch services plus also improve how you handle customer queries and complaints.

In this time wherein technology drives every curve, your employees should be able to keep up to the shifts and changes in processes or solutions.

This will help you deliver top-tiered services to your clients. Having specialists or trainers in certain technologies or skill sets will help you improve productivity at all levels.

Manage Customer Touchpoints

Increasing touchpoints with your customers is a great way to enhance and grow customer confidence in your company. However, too many touchpoints could be overwhelming and even disappointing.

You need to be able to control the emails that you sent to customers. They won’t have to read your internal communications or having different emails from a number of customer service representations.

Having a streamlined email messaging system for both internal and external communications helps keep emails or communications with your customers clutter-free. Having an automatic routing of messages help to keep your communications organized and relevant at all times.

Use Multiple Communication Channels

Customers would feel more confident in your transactions if you are accessible or reachable on multiple communication channels.

You can have a business SMS service installed for sending timely updates and also make use of social media communications on Facebook and Twitter.

Having a live chat on your site apart from the email and phone numbers would allow your customers to reach you at the best channel possible.

Make Your Customer Service Amazing!

The freight forwarding industry is a very vague or technical landscape. A lot of customers feel like they are in the dark when it comes to the process that happens when it comes to shipping goods from one location to the next.

Your customer service is the most palpable and visible aspect of your business – make that extra special, personal, and memorable. At this point, information relay and transparency are very important to fully provide a personalized form of customer service.

Focus on the Delivery

You can’t just focus on customer service and fail miserably with shipping or delivery. Ensuring that delivery becomes as pain-free and speedy as possible is the best way to cement your company’s reputation to your customers.

The final stretch is really important because it showcases your company’s competency and performance levels. It’s walking the talk.

Personalize Your Approach

Having a real person to provide you feedback gives customers that peace of mind and confidence in the shipping process. It’s an AI world but communication to a real person is still unmatched.

Your process need not be perfect but it has to be transparent and honest. You have to provide feedback and report updates in a timely manner.  

Retaining clients is just one part of the deal. Providing your customers high and reliable levels of communication is what seals any transaction.

Problems in freight logistics are inevitable and customers don’t want people who fake it. Honesty and transparency are the keys to gaining the confidence and trust of clients.

Customer Service is All About Providing VALUE

It’s the customer service representatives that are on the frontlines of the business. It is what puts a human face into a brand name.

Customers would want to feel they are valued and their issues are heard. Providing them the right information and responding to their queries the quickest possible time gives you that edge in the logistics game.

Organizations are a far cry from being perfect but an amazing customer service team that delivers personalized and reliable communications will keep you ahead of the freight forwarding industry on any given day.

freight forwarder traits

Top 6 Qualities To Look For In A Freight Forwarder

Decisions can shape your now and future. There are many options when it comes to freight forwarding companies especially now that shipping fuels global supply chains. Needless to say, there isn’t a shortage of freight forwarders for your local and international shipping needs.

You can’t just settle with anything available on the racks – you have to decide and partner up with a freight forwarder that matches your shipping goals.

So, it’s vital now more than ever to be able to pick the best freight forwarder that can take your business or personal shipping needs to the next level. With how e-commerce is soaring, your business largely depends on this.

You can’t deter success with the wrong choice of freight forwarders. There are qualities or traits that you would need to watch out for when looking for the perfect freight forwarder to get your business moving like clockwork.

High Level of Organization

You cannot afford lapses or inconsistencies in the logistics management and shipping process. Look for a freight forwarder that is highly dedicated and organized in day-to-day operations and documentation.

Following standard operating protocols is important to keep freight or shipping processes streamlined and liquid.

Having an organized freight forwarder to back you up will help you eliminate unnecessary costs for wrong deliveries or delays and other errors in processing which can take up so much of your time and resources.

Experienced and Reliable Freight and Logistics Solutions

Professional freight forwarders are highly accredited, professional, and experienced in the field. This means you are dealing with experts with superior industry knowledge and skills to handle freight or shipping for your business.

You won’t have to deal with guesswork because freight specialists can get everything rolled out for you. You have to set the bar higher for freight and get the most of their services to manage warehousing, customs, insurance, and delivery.

Streamlined Handling, Storage, Packaging, and Shipping Process

It has to be a total package! Look for a freight forwarding company that can provide your business top-notch logistics solutions. Your freight forwarder should match your shipping needs and requirements.

When shopping around for a freight forwarder, be mindful of the little details and ask specifically about the range of services they offer clients. Freight forwarding services would cover the following:

  • Inventory Management
  • Packing and Storage
  • Freight Consolidation
  • Documentation (Import and Export)
  • Real-time Tracking of Transportation or Shipping
  • Negotiations in line with Freight Charges
  • Customs Clearance
  • Setting Up Booking for Cargo Space

A good freight forwarder would look specifically into your budget and requirement before booking you with the appropriate freight shipping mode – inland freight/trucking, air freight, or sea freight.

It is very important that a freight forwarder knows how to manage different types of products or goods for shipping and ensure that these are safely stored and packaged to avoid losses or damages.

Look For Competitive Rates

Do not always jump into the cheapest offer around – because you might always get what you pay for.  There are a number of freight forwarding companies that you can get at cheaper rates but could have hidden fees.

Don’t get too excited when you are offered low rates because you might actually be risking the quality and reliability of your shipments in the effort to save a couple of bucks. It might not be worth it after all.

The best way to create that win-win arrangement is to look for a freight forwarder that has reasonable rates in combination with excellent freight and logistics services.

You have to get a good balance of both and also ask around for bonuses or discounts that you can take advantage of when dealing with a freight forwarder.

Dynamic and Personalized Customer Service

Communication is a critical component of getting a partnership started with a freight forwarder. Are they able to respond effectively to the little details or tough questions you might have?

Having a personalized customer service speak volumes of how a freight forwarder values their customers. This is one of the important considerations to focus on when trying to decide on the right freight forwarder for you.

Extensive Network

A strong and reliable network is very important for freight forwarders. Having an extensive and robust network helps provide a seamless and affordable shipping experience for you and your buyers.

Freight forwarders that have a vast and solid network help with your international shipping needs because they can provide you the best rates, flexibility, speed, and transparency of services with the right technology in place.

The best freight forwarder should be equipped with the right people, system, and technology to keep a smooth transportation or shipping flow of goods to suit your local and international delivery needs.

You have to partner up with a freight company that is a forward-thinker and values people or customer experience on top of everything else.

Zip logistics has an intuitive and intelligent system in place to provide you smart and innovative freight forwarding solutions that will help you to quickly pivot your business so you get to be on top of every client’s list.

e-commerce

The Merger Of Freight And Ecommerce – Stepping Up The Automation and Digitization Game

Whether you have been in the online business for a long time or still in the nesting phase, you would need a good freight forwarding company or shipping solution to ensure e-commerce business success.

Yes, partnering up with the best freight forwarder is actually cements your way to raking in a 7-figure profit for starters.

Ecommerce has taken over the entire digital universe with roaring success. Albeit, that is how you think big in the business. It’s getting fixated on the success that gets you through the challenges and pains of growing a brand over the internet.

Online retailers are now the new breed of entrepreneurs who are expanding their reach and gaining momentum in different industries. Getting a digitized freight forwarder that can scale your business operations to include seamless international shipping is the way to go.

Transforming E-commerce with Automated Freight Solutions

Aside from the advanced tools and discounts given for purchases, it’s practically convenience and speedy delivery that tops it all off.

While this may look granular in impact, enhancing the purchase or customer experience and engagement has pushed e-commerce sales for the past years.

It’s basically freight automation and integration of new technologies in the supply chain that has made the breakthrough possible.

However, not every freight company is willing to take on new frontiers and take risks with automation. In fact, going out of your comfort zone could send chills which are why some freight forwarders just completely shut the idea off and focus on manual labor for operations.

AI-based solutions and robotics may be too intimidating to implement at some point that you just dismiss it entirely. Well, not for Zip Logistics. We know that modern e-commerce requires globally intuitive and advance e-commerce solutions.

You basically can’t recycle the freight forwarding strategies from the 1800s and expect stunning results. Generally, the freight forwarding process remains the same however it has dramatically transformed over the years.

It’s a radical evolution process in the effort to meet the increasing demands of e-commerce retailers and customers today.

Developing automated solutions to freight forwarding operations is a tall order but it has definitely optimized the efficiency and reduced costs for the freight forwarding industry.

E-commerce and Freight Partner Up!

International e-commerce is soaring as of press time. Digitization and partnership with freight forwarding companies have made this transition possible. This has been the new norm of normal for freight.

There’s a hissing competitive advantage that boils down to digital innovations in the freight forwarding industry. Integrating enhanced data security, technological mapping, real-time tracking of cargo or packages, and optimized fulfillment of deliveries is what makes this digitization jump worth it.

The e-commerce market is expanding and with the anchorage of digitization, freight forwarding companies partnering up with digital entrepreneurs (big and small) can be mutually befitting in order to scale businesses.

Advantages of the Tie-Up of Freight and E-commerce

It seems that freight forwarding companies now have the vantage point in terms of power. There is now a shift wherein many e-commerce companies are looking to partner up with freight forwarders who can provide the best and top-tier solutions for international shipping.

Increased Levels of Accuracy and Efficiency in Order Fulfillment

It’s not true that automation will ultimately end up replacing people with Artificial Intelligence or robotics.

While it’s supposed to take over the mundane or repetitive tasks, this was not meant to replace the intelligence, responsiveness, and rational judgment of humans.

 This is supposed to create a collaborative environment wherein robots can work efficiently with humans in order to achieve excellent and highly accurate results in terms of order fulfillment.

Decreases Operational Costs

Robots are able to perform at its peak levels 24/7 which adds up to the enhanced productivity levels and also ensures that orders are consolidated and shipped on time.

The integration of AI helps in logistics and production which increases profitability and savings in the long run. This minimizes downtime and helps in keeping up with the increasing demands of the global supply chain.

Supports the Omnichannel Approach of E-commerce

A multichannel or omnichannel approach is now the best route to reach more consumers and also increase the accessibility and convenience in the ordering, processing, and delivery of orders via mobile or any other platform or mediums possible.

This provides customers more options in order which increase sales and profit margin. There is a great potential in the omnichannel route as it provides flexibility, efficiency, and speed in the shipping and distribution process to ensure an awesome shopping experience for your customers worldwide.

Zip Logistics Boils Down to RESULTS!

Freight forwarders that are yet to establish their brands in the industry can now take advantage of having a digital presence which is not as expensive as a traditional advertisement or marketing campaign but is proven to yield cost-effective results.

Well, we are all about RESULTS – nothing in between. With digitization, small players in freight can now strategize in equal footing with the big players.

Zip Logistics are enabling seamless and affordable delivery of products right at your customer’s doorstep.

While upgrades can be expensive it’s actually a necessary evil of sorts because you have to make a worthy investment to meet customer expectations and demands while increasing visibility, minimizing losses, and beefing up efficiency levels.

freight forwarding

Decoding The Inefficiencies In The Freight Forwarding Industry – What’s Slowing You Down?

The global supply chain is always in control. Its efficiency is ultimately evaluated when it comes to meeting customer expectations. In a realistic sense, it’s not just about being at par with the standards but more of beating the status quo.

The Balancing Act – Profit and Meeting Customer Expectations

Maintaining a steady gait between costs and that of customer service is not an easy feat especially when there is a tough competition in the market when it comes to offering free shipping and also same-day deliveries.  

Yes, a large population of consumers today demands speedy delivery plus free shipping which could get you frantically out of business without the right strategy in place. It seems that they don’t add up in the math of profit.

Basically, there could be a trade-off in the effort to meet commitment times or speedy delivery while keeping the costs at a bare minimum. So, the logical option right here is to look internally for reducing operational costs.

It’s easy to see that there is an ongoing battle for efficiency in the freight forwarding industry. It’s a competitive arena that works really to the advantage of both freight forwarders and clients.

It’s all about getting to a certain barometer of efficiency level that fulfills the expectations and needs of your target clientele. You never run out of business (especially with the health and economic turmoil going on).

How Do We Diagnose Inefficiencies in Freight?

These inefficiencies in supply chains are driven mainly by market trends. This is what basically shapes the logistics and transport sector since time immemorial. Changes or any disruptions at the spur of the moment can be scary and exciting at the same time.

However, it is wise to note that any change or deviations in the industry revitalize the freight forwarding system in a multitude of ways.

For instance, going digital or embracing how digitalization can transform your company can practically automate everything – increase profit, improve products and services, as well as enhance customer interaction and engagement.

Conducting an Internal Assessment or Diagnosis

Well, looking inward or introspection is a good start. This is what we refer to as doing an internal diagnosis in order to determine and evaluate the laxity or inefficiency in a system. Looking into inefficiency in your network will allow you to diagnose operational defects in shipping

The common problem with a hefty shipping system or process is that there is a wide margin of error – largely pointing to human errors. This is inevitable with people working in your network of course.

So, you would have to check on your process and all the steps – from customer service, packaging, labeling, handling, and transport. You would have to make sure that you are working on a seamless interface.

Somehow, you would have to admit that these errors are in your system. You should create and solidify a standardized process that allows a company to minimize human errors – which is a constant variable in any organization.

Embrace Technology and Automation

You could be all cozy with the traditional processes in freight and intimidated by new technologies but opening up to new methods can benefit your freight forwarding business. By doing so, you are able to improve on the quality and efficiency of services, costs, and provide optimized cargo flow and real-time transport information for your customers when and where they need it.

This, therefore, enhances your reliability score with your clients. Having up-to-date information ready will trigger a paradigm shift in the way you move packages or cargos.

Digitization is definitely the way to move up the corporate ladder especially when you are pitted with the goliaths in the industry. The good news is that digitization has leveled the playing field for all players. It’s everybody’s ball game for sure.

Automating your logistics and freight system adds more to your arsenal of tools that can improve your scalability and maximize efficiency in operations. In this way, you decrease errors and also improve overall customer satisfaction.

Looking Into Scheduling Problems

As with everything else, time and timing is the key to freight success. This also goes with any industry. Even though disruptions (such as delays in flights or schedule problems) are a constant thing in the market and could actually cause losses in profit – there is a way to minimize the inventory lapses and costs while also improving reliability in terms of scheduling.

Many customers are looking for a freight forwarder that honors commitment when it comes to meeting schedules. Improving the reliability and speed of your flow times could be a tall order but this is doable with us right here at Zip Logistics. We maximize all resources so we can make deliveries happen right on schedule with very minimal to zero lapses.

Get Those Resources and Solutions Working for You

There is a heightened call now more than ever for solutions that can remedy the pressing problems of freight and logistics.

One should find that compatibility factor that lays out advanced models in terms of transportation, scheduling, and logistics wherein all resources and processes are well-coordinated in all levels.

Do take note that problems mainly circle on fleet and route or transportation management. It is important to implement advanced and real-world applications or solutions that can work as a gem for your business right away.

Complications are minimized with the right modeling of someone or an agency with the right angle or perspective of the matter.

How Improving Efficiency and Embracing Innovation Can Put You Ahead!

Innovation isn’t just a buzz word – it’s a game-changer in the industry. It is what modern supply chains are made of today. Improving your efficiency actually increases flexibility and customization in your freight forwarding business.

This impacts everyone – supply chains, economies, and your customers. It has become a smarter and more efficient system for everyone who has dipped into digitization. This is what digital logistics is all about.

You get to benefit from the following:

  • Enhanced control and decision-making
  • Efficient dynamics and collaboration
  • Improved responsiveness
  • Real-time access to data
  • Revitalized customer satisfaction and experience

Amid the pandemic, there is a great potential and huge shift in terms of profit and economic value along the way. Decoding what exactly is slowing your business down and getting to work on those pain points is how you essentially get ahead of the curve.

Everything today is data-driven. Zip Logistics realizes that and took the dive immediately so as to optimize freight and implement new technologies or a digitized platform that can reduce costs for our clients, optimize delivery and efficiency, as well as get you to counteract pandemics, realize opportunities, and get your business gears in full throttle.

digital freight forwarder

Are You Up For A Digital Transformation? A Freight Forwarder Makeover

People are either smitten by digital transformation or intimidated by it. Well, the first rule to success is to never fear failure.

Digital freight forwarders have become one of the most sought-after topics today because that digital makeover certainly spells the huge difference between just settling for that standard pie and grabbing more leverage in the industry.

If you have been around for so long, you would know that your edge in this digital age is your cunning agility and resilience to change. Digital trends call for digital makeovers. This is practically the reason why many freight forwarders invest heavily in digital transformation and technologies.

Some have become successful; others failed. However, for a business that seeks longevity in the industry, you would have to create a cultural change to bolster digital transformation.

You should know how it pays to get out of your comfort zone and challenge the status quo. In fact, you should actually be comfortable with the idea of failure to give more room for success.

Embracing digital transformation increases or enhances your delivery of value to your clients. It is imperative for any business or freight forwarders to transform into a digital business to better serve customers.

What Does Digital Transformation Mean for Your Business?

If you are into freight forwarding such as Zip Logistics, you would know that integrating and adapting digital technologies into different areas of your business is critical today if you want your business to thrive and be successful.

Freight forwarding tools can improve on areas such as providing real-time tracking and also instant quotes. With these advanced and digital tools, we are able to create new business models and processes to provide better products and services for our customers.

Stepping up your game means you have to transform your business into a digital platform. This is how you keep up and get ahead of your competition in the freight forwarding industry.

Getting Around the Challenges to Freight Digital Transformation

Every brand or company go through transformations to improve productivity and also to enhance visibility and efficiency in freight services. This is for the purpose of actually living up to the expectations of our customers.

Client connection is very important for any freight forwarding business. Digitizing our business speeds up and streamlined our processes. Challenges or hindrances to digital transformation are inevitable but these can be managed.

Challenging Resistance

There is always a degree of resistance (internal and external) to change. Humans are said to be creatures formed by habit. Well, this means you would often resist change or anything that requires you to go out of your comfort zone.

Sticking to old methods may be effective but you could be missing out on advanced tools and strategies that can actually move your business from just so-so to awesome! Daring to explore and to learn new tricks and tools of the trade is the best way to actually gain that edge in this digital universe.

Conflict of Interest

There might be some inefficiency in terms of communication or transparency in a company. If some department might be in conflict with the belief or a proposed change then this could pose some trouble in paradise.

However, as an organization, though conflicts arise, a common goal will keep your company’s eye on the goal. Transformations can be scary but for those who have the right mindset – fear is never an obstacle to success.

Seeing Threats as Opportunities

Collaborations or even new business opportunities would come in the shape of threats. However, working with startups can actually benefit your business in many ways. The flexibility and agility of these startups would actually help you gain pace.

Transforming into a digital freight forwarding business is easy when you get to work with startups that are daring and flexible in trying out new technologies and methods. It’s the diversity that can help you gain momentum to ride the wave of this digital trend.

Transforming digitally is a massive move. Digital change efforts must be evaluated in the lens of a portfolio view and not just a one-time project or undertaking. Digital transformation is necessary for a freight forwarding business to get ahead of the game.

These speedy transformers around could be intimidating but success isn’t just for the fastest. Implementing the technology just gets your feet on the door but it’s the key performance indicators and customer insights or experience that would matter overall.

A Smarter Freight Analytics – Combat COVID-19 Logistics Problem

There is a way to get ahead and be at the forefront of the freight forwarding and logistics industry amid the COVID-19 chaos. This pandemic isn’t just attacking the health and financial costs but more so, the logistics sector.

The sudden drops in the supply and demand of goods affect not just many businesses but a lot of individual consumers too worldwide. There clearly is a logistics problem that calls for a solid contingency plan for every business involved in the shipping and freight forwarding industry.

The call for a data-driven technology is more resonant especially at this chaotic time. There is a great need for increased visibility, rapid responsiveness, and strategic connection to roll out an intelligent and efficient way to move your cargo or goods internationally.

Yes, Zip Logistics is all out to provide a more digitally enabled, flexible, and agile freight services despite the global lockdowns and freight restrictions. The global supply chains may be in turmoil but there is no way to stop the connections and networks that move economies.

Smart freight analytics with the integration of cloud-based apps and machine learning or the Internet of Things (IoT) will help revolutionize and speed up the movements of in-demand goods across the world with the use of alternative routes or transit nodes.

Getting Around the Logistics Problems  Surrounding COVID-19 Pandemic

Tech-enabled freight is the way to go in this turbulent time. Tapping into alternative and independent organizations, truckers, and liners is an excellent way to get around the logistics problems.

There is a great demand for consumables at this time such as canned goods, bottled water, alcohol, baby wipes, tissue rolls, and the like. Now, the movement would seem to be directly from the manufactures to retailers using available transportation routes.

COVID-19 might have been a problem for freight and logistics at the onset because of its global impact and disruptive effect but the number of companies and consumers demanding of these basic items are just growing immensely especially in the next weeks and months. It’s clearly a good signal for freight forwarders, shippers, manufactures, retailers, and all businesses worldwide.

One example is the increasing demand and need for medical supplies (apart from the basic goods or commodities) such as ventilators, masks, testing kits, thermometers, surgical gowns, and gloves, as well as other medical equipment.

In this light, medical supply companies, hospitals, government agencies, and retailers or businesses would be in contact with freight forwarders and shipping companies to move these medical supplies right away.

Enabling Freight Analytics, Machine Learning, and IoT Applications

The expansion of IoT applications creates and provides value to our customers. Innovations in logistics improve warehouse capacity, asset maintenance, real-time tracking of shipments, as well as rapid and efficient delivery.  

With the enabling of analytics and connected devices, different industries and companies are able to fully enjoy flexibility and visibility in all business aspects – from management, finance, and day-to-day operations.

This advancement in freight would allow better user experience, optimized customer engagement, speedy movement of goods or products, and the ability to cope with transport and technical challenges in the logistics sector.

The goal here is always to know the pain points and problems of customers and to provide applications and solutions to these problems. Addressing these pain points puts your business into a strategic position.

Adding and creating value to customers and businesses is an intricate and symbiotic interconnection of data analytics, communication, marketing, transportation, logistics, and management of the movement of cargo or materials locally and internationally.

A smarter and intuitive freight analytics tool will help you know how to play your cards right and where to position yourself in the ecosystem. The value of the IoT in the freight forwarding industry is completely realized when customers see the difference in how you provide services amid competition and today’s economic and healthcare challenges.

There is a high degree of risk but the demand curve shows that freight forwarding and shipping is a frontliner in this arena. IoT will help provide the accuracy, security, traceability, and timeliness that customers and companies would expect from freight services.

There is definitely a heightened demand to locate and move medical supplies and immediate or basic goods that are needed to combat the spread of COVID-19. A lot of major companies such as Apple, SpaceX, and Tesla are also in the works with manufacturing or sourcing medical supplies such as surgical N95 masks, disinfectants, and ventilators that are needed in the United States and other parts of the world.

Zip Logistics Provides Add-On VALUE to Client Base

This emerging and immediate need for sourcing and moving these medical supplies promote the increased need or demand for a sustainable, efficient, and analytics-driven freight forwarding company such as Zip Logistics. Making a technological system work would require a total understanding of the dynamics that happen in the freight and logistics industry.

Enabling fewer transitions and optimized transit nodes will help manage the smooth and fast flow of goods. This provides and creates new value that customers and companies need in today’s real-time challenges.

The meshed networks and technologies offer a much better option for supply chains. This aims to eliminate bottlenecks in communication with a single data system. This allows multiple companies to gather and share information that will ease traffic and allow speedy turnover of cargo or goods.

In addition, new challenges also help create new business models or expand revenue streams. This is what makes you stand out amid the competition. Optimized and customized shipping creates premium packages or pricing while also providing unique and unparalleled value for your client base.  

COVID-19 Pandemic – The Answers You Need Right Here And Now!

This new coronavirus or more notoriously dubbed as COVID-19 has been the talk of the town – or the world for a few months now. It’s not easy talking about something that has been compared to the angel of death.

This virus seems to have just popped right out of nowhere and caused oblivion to many. This novel coronavirus was unknown to science and humans until it erupted in Wuhan, China a few months ago – and the rest was history.

COVID-19 – More Than a Chinese Coronavirus; Now a Global Pandemic

The “Chinese coronavirus”, as President Trump would call it, originated from China but is becoming a worldwide or global pandemic that assails every nation. Scientists and researchers worldwide are rushing to know everything they can about this pathogen in the effort to create a vaccine that can help nations break free from this disease.

Scientists are also learning that some patients are asymptomatic and may pass on the virus unknowingly to other people. Social distancing now has become a norm for nations with community outbreaks.

This air of uncertainty could either move people to take more precautions or just shrug it off thinking that it may just be ticking social media bomb and blown out of proportions. But, do not settle in your comfort zone. Be extra cautious now more than ever.

This virus has many uncertainties or unknowns – which makes it lethal to those who would take it easy. You should be extra vigilant now rather than be sorry in the end. Here are some questions and the answers you need to know to cover all bases with the COVID-19 pandemic.

How Does COVID-19 Spread?

There are multiple ways that this novel coronavirus spread from one person to another. It is said that the COVID-19 air droplets can linger and survive in the air for several hours or up to three hours.

This is said to stick longer on cardboard or for over 24 hours and around 2 to 3 days in steel and plastic surfaces. With that in mind, you would have to be careful when you go out in public places and touching door handles, tables, and other surfaces.

A single air droplet of COVID-19 is said to have tends to thousands of viruses which would also depend on the stage of infection the carrier has. You can inactivate the coronaviruses in a minute by using at least 70% alcohol or a hydrogen peroxide bleach. High-temperature levels can also kill coronaviruses quickly.

The virus can spread in the following routes – fecal, droplets or on surfaces, and airborne. There may be other routes which would need further studies. Further research is needed right here.

It is now important to enforce strict sanitation procedures such as the washing of hands for at least 20 seconds and also sanitize frequently touched objects and surfaces. Using 70% to 90% alcohol is recommended as an additional layer of protection for you and your family.

Is COVID-19 Reinfection Possible?

After recovering from COVID-19, patients would either have immunity to the disease or could still test positive for this coronavirus strain. It’s too early now to determine whether reinfection is possible.

A study on Macaque monkeys though was encouraging because after the monkeys got better from COVID-19, and then exposed again to the virus, the monkeys are found to have a strong immune response and were not reinfected. This is good news because it means the viral proteins of this strain do elicit a good immune response. Human trials are up next but it will take some time.

Researchers should wait for several months after infection to test if patients have become immune to COVID-19. The common cold virus, which is in the same family tree or genome as that of COVID-19, shows that reinfection is said to be possible in a few years and not in weeks or months.

At the moment, there is no data that shows reinfection can happen with patients who have recovered from COVID-19.

Is COVID-19 Deadly?

Is COVID-19 really that fatal? Many nations would want to know. The death rate for each country would change. In fact, Wuhan, China, where COVID-19 began are now getting better with treating or detecting the disease at an early stage that they were able to control or manage fatalities. Right now, Italy has the most death toll in the world.

It seems that the estimated death rate varies depending on different variables like the levels of risk for each country, healthcare system preparedness, testing facilities, and the like.  

Knowing the people who are at most risk for contracting the coronavirus us also crucial to determining the COVID-19 death rate.  Groups who are most prone to having severe COVID-19 symptoms are the elderly, those who have compromised immune systems, and people suffering from chronic ailments.

While it appears that COVID-19 attacks the elderly or older people, it also afflicts children but thankfully only shows mild symptoms. However, influenza is most easily spread by children so it is advised for children to be kept at home or away from any risk of infection.

Hospitalization is also observed in groups of ages between 22 to 44 years old. Men are also said to be more prone to getting COVID-19 compared to women, but of course, it’s very early to conclude when it comes to gender-specific risks.

More so, the frontliners or the doctors, nurses, and other medical or hospital staff that work closely or are directly in contact with the COVID-19 patients are found to be more seriously affected by the virus. This could be linked to the increased exposure to the COVID-19 and also the physical, mental, and psychological strain it places on the healthcare workforce.

Could this COVID-19 Pandemic Be Endemic?

Every single one of us wants COVID-19 to end right now. It’s every nation’s prayer. If and when COVID-19 would end or if it could be endemic is a possibility especially with the number of viral infections that linger today such as the seasonal flu. There are many unknowns at the moment which could determine whether COVID-19 could be endemic.

Will there be an anti-viral drug and vaccine to cure COVID-19? Are these vaccines and treatment modalities safe and effective? Will we need to enforce extension or expansion of quarantine or social distancing measures to control or prevent the spread of COVID-19?

There is very little that people know about the disease. Scientists and medical researchers are doubling their efforts and collaborating to race against time. They need to find the cure and the vaccine for COVID-19 at the fastest rate possible to beat the disease from further disrupting and crippling societies and economies.

Exhausting every information or data available will help arm the healthcare system with the knowledge to create precise and accurate measures to help combat the disease. In just a short period of time, people have learned a lot from COVID-19 which is currently helping medical teams across the world to fight its further spread.

Right now, every nation is called to be more proactive and to not take things lightly when it comes to this coronavirus. The numerous extended lockdowns in different countries across the globe will speak volumes of how pandemic this is and how it has leveled the playing field for everyone.

Yes, every individual or country is vulnerable to COVID-19 but together, we can beat this!

How To Gain Competitive Edge In The Freight Forwarding and Logistics Industry

There is always competition in any industry or any kind of business. Well, some degree of competition is healthy. In fact, it becomes a driving force for businesses to innovate and bring something better to the table or double and triple than what the competition has to offer.

Competition would vary in range. There is always a close call to getting toppled in the game – so you can’t really sit back and just watch for things to happen. You always have to get in the game and think of ways to stand out. This goes true for the freight and shipping industry.

Providing VALUE – The Call to Perform and Outperform Competition

Even Forbes mentioned that the logistics and transport industry is under pressure to outperform each other as demands and expectations rise in terms of deliveries. In fact, the industry is said to be in the process of transformation.

It seems to be a golden era for the freight forwarding and logistics industry. Yes, there is a strong demand and also pressure to really perform and come up with astounding results. This is the part where the customers win and are the real meaning of being competitive for Zip Logistics.

The industry is seen to expand to fulfill the demand in the shipping and freight industry but the challenge here right now is how to keep up with the rising demand and how to come up with better offers than competition.

For the logistics and shipping businesses, we are opening up and becoming vulnerable to both opportunities and threats in the industry. You see, only those who are competitive enough can actually thrive in this business.

Today’s freight and shipping business isn’t just about the price tag anymore or who offers the lowest prices but to those who provide the most VALUE. It’s an evolving and dynamic economic landscape, in which the only ones who survive are companies that promote value in the global supply chain.

Enhanced Personalized Customer Service

It all boils down to customer experience. Do you fare well with competition when it comes to providing excellent customer services? Are you able to provide solutions to common pain points when it comes to freight budget or varied delivery requirements? Zip Logistics is able to fully optimize freight and shipping services while reducing costs to provide our clients with best services possible.

Inventory and Warehousing Efficiency

The user experience is what creates value to our clients. We have everything streamlined from order fulfillment, inventory and warehouse, to delivery – we have the distribution and logistics channels that provide you the leverage you need. It’s our versatility that will allow you to move your business in a predictable pattern.  

Advanced Technology for Real-Time Tracking and Communication

Visibility in tracking and shipping is a critical requirement in meeting client expectations. A supply chain is a network of different businesses that must work in sync to function optimally. It is crucial to get robust advanced technology working to clear disruptions and track every cargo or shipping in real-time.

Investing in technology helps you cope with the demand and also the dramatic changes happening in the logistics sectors. Machine learning, Artificial Intelligence or AI, and Internet of Things or IoT are bound to change the lens of freight and shipping which could become an advantage especially for the early adopters of these technologies of the future.

Network Scalability

Data collection can be challenging or difficult with business expanding territories. A scalable solution that works in an ever-changing environment is now a critical component of staying in the game. This will allow you to manage your business data and integrate all your units or corporate chain into one platform.

There is no such thing as a risk-free business. Even the freight and logistics businesses around are expendable. The level of competitiveness would all boil down to what company can advance the needs of its customers when it comes to reliability, efficiency in services, and costs.

There is a huge potential of boom for the freight forwarding and logistics industry for those who are available 24/7, reliable, fast, and agile in terms of pricing and services. This is what Zip Logistics is all about.

Got something urgent to ship to Guyana?

Contact us today for your shipping needs!

Key Challenges Faced By The Freight Forwarding and Logistics Industry Today

There’s bound to be a curveball somewhere when it comes to how Zip Logistics handles freight forwarding and logistics.

We become disruptive in the sense that we ease into a world that constantly takes on different forms. Just like any other industry, the freight forwarding industry has its share of challenges and trends that create that air of uncertainty to the economy.

Apart from the fact that the volatile nature of the global economy affects the freight forwarding and logistics industry, there are other internal and external challenges and processes that impact both small- and large-scale freight forwarding companies.

Supply Chain, Trade, and Technology Wars

One factor is how much influence the e-commerce sector has today. Technology has made people communicate and even do business in the quickest, convenient and innovative ways.

Every business would require shipping or delivery of raw materials, products, and goods in different places. There is a raging war of machines or technology that clearly depicts how logistics can clearly win you more leads and sales or could contribute to your loss in the supply chain wars.

Freight forwarding and logistics are now facing a market or audience that is fundamentally shopping-crazed. Well, you couldn’t really blame customers because e-commerce has made shopping and business transactions a walk in the park.

Logistics helps take care of the laborious part like delivery or cargo shipping, so you can easily focus on optimizing your business or shop ‘til you drop; so-to-speak. And that is just a part of how freight forwarding and logistics work by the way.

Up Against More Competition

Freight forwarding companies are widely fragmented. It’s a dog-eat-dog kind of competitive arena because, in order to stand out, the freight forwarder must bring to the table the best prices and services when pitted with other companies.  

The international trade and supply chains are complex as it is. Now, freight forwarders must be equipped both in data and physical technology to cope with upcoming trends and disruptions in the industry.

Even Amazon and Alibaba have joined the freight forwarding arena by having their own distribution systems. This could pose both a threat and an opportunity for many freight forwarders to step it up and add more value to their client processes.

Disintermediation

Freight forwarders are basically intermediaries in between supply systems or the freight carriers and shippers. Disintermediation works on getting the middlemen out of the picture.

However, freight forwarding companies have become very proactive using digital and cloud-based technologies to enhance data management and automate their processes which include online booking, online reporting tools, freight quotations, as well as track-and-trace capabilities. This facilitates speedy communication and also enhances flexibility and transparency in transactions.

These attempts to getting rid of the middlemen or freight forwarders have only made these companies more agile and competitive than ever. This has raised the bar for everyone that benefits the entire trade industry.

Even small startups can now have the entire world as a target market for a minimal cost because of freight forwarding services that offer a more personalized and customer-centric approach.

Increase in Forwarding Costs

The international trading currency would be usually in the US dollar which is very volatile. This affects both freight forwarding costs as well as market prices which impacts customers the most.

Rising oil prices in the international market also directly influence freight forwarding costs which hits freight forwarders the most.

In addition, service charges or fees also vary from point to point which is also carried over by freight forwarders. Transport infrastructures too are not always ideal which could result in increased maintenance costs.

The Main Challenge – Price Tag Vs. User Experience

Many people or businesses see freight forwarders as mainly the “delivery company” which puts more emphasis on the price tag rather on the quality of services. This is referred to as commoditization.

So, this makes it harder or challenging for freight forwarders to win based on user experience when shipping companies would win by price.

The main challenge of many freight forwarders today is clearly how to put the spotlight on “user experience” and personalized services especially in a market that is always on the lookout for cheaper and quicker deliveries.

Providing integrated, value-added, data-driven, technology-backed, and customized services with cheap pricing allow Zip Logistics to remain competitive in this game.